For your convenience, E-CentralStores.com offers the following easy ordering options:
1. You can place your order directly on the World Wide Web via our Super-Fast, Easy, and Secure Shopping Cart System. This store is , with up to 256 SSL (Secured Socket Layer), giving you the maximum amount of secutity for your privacy. Simply click on the "Buy" Button next to the product you select, your shopping cart will be automatically updated with the item you selected and the sales total. You can continue to shop at your convenience or proceed directly to checkout at any time simply by clicking the "checkout" button at the top of the page. You can also adjust, add to, subtract from, or delete your order at any time in the full cart view page also located at the top of the page. Our Shopping Cart system uses double-layered encryption technology to insure that online ordering is completely secure and private. Online orders are immediately processed and shipped.
2. You can order by calling our Toll Free Order Line 24 hours a day at 1800.742.9549. Our sales and customer service representatives are standing by to process your order and answer any questions you might have. You can mail your completed order along with payment by check or money order (US Funds only please)
3. You can mail your completed order, along with your payment by check or money order (US Funds only please) to:
C/O E-CentralStores.com
New Venture Products
14115 63rd Way North
Clearwater Florida 33760
4. You can fax your credit card or COD order to us at 727.524.3110
- THREE YEAR LIMITED WARRANTY ON FABRIC TO BE PRO-RATED.
- TEN YEAR LIMITED WARRANTY ON FRAME GUARANTEED NOT TO RUST OR CORRODE, TO BE PRO-RATED.
- ONE YEAR WARRANTY ON CANOPY AND/OR DISPLAY, GUARANTEED TO BE FREE FROM MANUFACTURER’S DEFECTS.
All products must be kept clean and used in the manner intended. No consequential damages are included. Acts of God,mis-use by purchaser or user, damage from weather are excluded. Contact New Venture Products, Inc. for further information.
Credit Cards:
- Visa
- Mastercard
- American Express
- Discover
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Debit Cards which carry the above credit card company logos are accepted.
We can debit your account by supplying us with your account number and bank routing number. Your order will usually ship in 72 hours, which allows 48 hours for check clearing. The routing number is a 9 digit number, typically located in the bottom center of the check. The account number is located on the bottom right.
Money Orders Drawn in US Funds:
Money Orders are immediately processed and shipped without delay.
Checks drawn in US Funds:
In order to maintain our low prices, it's necessary for us to wait for checks to clear deposit before shipment--allow an extra 7 days. We apologize for any inconvenience this may cause.
Domestic orders are shipped by FedEx. FedEx does not deliver to PO Boxes or military APO or FPO addresses Please note that FedEx does not deliver on weekends unless special arrangements are made and additional charges are applied.
For overnight, 2-day, or other shipping methods, please call or e-mail us for exact shipping charges.
For destinations in Alaska and Hawaii, you pay shipping charges based on the weight of the package. Most packages to these destinations are shipped via the US Postal Service.
We will ship products anywhere in the world! (See restrictions below). We will gladly accept and process your credit card or International Money Order or Check drawn in US Funds through a US bank and made out to "E-CentralStores" If you have any questions regarding payment for international orders, please email us today at support@ecentralstores.com
International Shipping Charges:
Shipping products internationally can be expensive depending on the weight and destination of the package.
As an estimate, International Shipping charges are often roughly twice the rate of Domestic Shipping charges (though this of course varies). Packages sent to Canada or Mexico are often considerably less expensive than those sent overseas.
For a more exact estimate of your actual shipping charges, email support@ecentralstores.com with the product(s) you're interested in and your home address prior to placing your order.
International Shipping Restrictions:
1. We cannot be responsible for any tariffs, customs restrictions , or other regulations that apply in countries outside the United States. We encourage you to speak with your customs office if you have any questions.
2. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
3. If for any reason the package is seized by Customs Officials, we will not issue you a refund.
4. You pay actual shipping charges based on the weight of the package plus a international processing fee. Shipping by air to most other countries can be very expensive. Shipping charges alone are frequently 50% to 100% of the total cost of the products. Prepayment is required. Payment must be by credit card, US money order, or personal check drawn on US bank.
5. You are responsible for any duties or taxes that may apply.
For all SHOWOFF™ line of products, the following is our Return Policy:
- CONTACT US BEFORE YOU SHIP PRODUCT FOR RETURN.
- REFUNDS WILL BE ISSUED LESS SHIPPING AND HANDLING.
- PRODUCT MUST BE RETURNED SHIPPING PREPAID BY CUSTOMER.
- PRODUCT MUST BE RETURNED UNUSED, AND IN RE-SALEABLE, FIRST QUALITY CONDITION WITHIN TEN DAYS OF RECEIVING.
- NO REFUNDS ARE AVAILABLE ON ACCESSORIES OR CUSTOM WORK.
- A 15% RE-STOCKING CHARGE WILL BE DEDUCTED ON ALL RETURNS.
Damages:
E-Central Stores Inc. makes every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. Merchandise damaged during shipping must be reported to E-Central Stores Inc within 24 hours of receipt. We will contact the shipping company for visual inspection of the merchandise and box as received. We will then replace any confirmed damaged merchandise.
Returns:
Please, call us during our normal business hours for return authorization prior to returning any merchandise. Merchandise must be returned in "sellable" condition in order to receive credit, which means un-opened and undamaged. Only Full rolls qualify for credit, cut yardage cannot be returned. Credit will be issued for unopened merchandise returned within 10 days of your receipt of shipment. A 25% restocking fee and all freight charges will be applied to all returns. Product returns cannot be accepted after 30 days.
Defective Fabric:
The defective product must be reported within 48 hrs to E-Central Stores Inc. upon notification we will issue a call tag for the pick up of the defective product.
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